CUSTOMER SERVICE POLICY

This Customer Service Policy is formulated to provide standardized, transparent, and high-quality service rules for all customers shopping on our official website. It covers order processing, delivery arrangement, shipping rules, after-sales return and refund mechanism, payment specifications and overall customer service guidelines. All services are applicable to all global users without regional distinction, aiming to create a secure, efficient and worry-free shopping experience for every customer.

1. Order Processing & Shipment Rules

All orders placed on our platform will be processed in a fast and standardized manner. We support fast order shipment within 1 to 3 working days after the order is successfully confirmed and verified. Our team will complete product inspection, packaging and logistics arrangement in strict accordance with the order sequence to ensure that qualified products are delivered to the logistics system in the shortest time.

2. Global Delivery & Shipping Service

We provide unified global delivery services for all products, covering domestic and international orders with a consistent delivery time of 6 to 12 working days. To meet the diverse needs of customers, we support optional expedited delivery services for urgent orders. Customers can choose the corresponding delivery method according to their personal needs during the ordering process.
In terms of shipping benefits, we implement a full free shipping policy for all commodities. There are no additional shipping fees, handling fees or hidden charges for any order on our website, helping customers save purchasing costs and enjoy cost-effective shopping services.

3. Unified Payment Currency

To standardize global transaction rules and facilitate unified settlement for worldwide customers, all transactions on our official website are settled in unified USD currency. All product prices, order settlements and refund procedures are calculated and processed in USD, ensuring consistent, transparent and standardized payment standards for global users.

4. Return Service Rules (60-Day Return Policy)

We adhere to a customer-oriented service principle and provide a long-term 60-day return service for all purchased products. Within 60 days from the date of receiving the goods, customers who are unsatisfied with the product quality, style, wearing effect or other aspects can apply for a return service in accordance with our official return process.
All return applications need to follow the official operating specifications of the website. Products applying for return must keep intact appearance, unused status, complete original packaging and supporting accessories to ensure smooth return verification and processing.

5. Refund Processing Rules (5-10 Working Days)

After we receive, inspect and verify the returned products and confirm that the products meet the return conditions, we will initiate the official refund procedure immediately. The whole refund processing cycle is 5 to 10 working days. The actual arrival time of the refund shall be subject to the processing cycle of the customer’s payment institution and bank system.
We strictly standardize every link of refund review and fund settlement to ensure that every customer’s legitimate rights and interests are fully protected, and realize safe, efficient and standardized refund services.

6. Customer Consulting & Support Service

For any questions about order inquiry, product consultation, delivery progress, return and refund process, service policy and other related matters, customers can obtain professional and timely support through the official channel. All contact information including the official email address is displayed on our Contact Us page.
Our professional customer service team is always committed to responding to customer questions, solving order problems and providing reliable after-sales support, to ensure every customer enjoys a professional and reassuring shopping experience.