PRIVACY POLICY

This Privacy Policy outlines the principles and practices governing the collection, use, storage, protection, and disclosure of personal information submitted by users when accessing and shopping on our official website. This policy applies to all visitors, registered users, and customers who use our website services, including browsing products, placing orders, completing transactions, and contacting customer support. We attach great importance to user privacy protection and strictly abide by global privacy protection standards to ensure that all personal data is processed safely, legally, and transparently.

1. Information We Collect

We only collect necessary user information that is actively submitted by customers or automatically generated during website access, aiming to provide stable and accurate product services, order processing, and after-sales support. The collected information mainly includes two categories: personal actively submitted information and automatic access data.
Actively submitted information includes but is not limited to account registration information, order information, delivery information, and consultation content. When you place an order on our website, we will collect your consignee name, contact information, shipping address, and payment-related verification information to complete order confirmation, product delivery, and transaction settlement. When you contact our customer service team for consultation or after-sales processing, we will record your consultation content and relevant order information to solve your problems efficiently.
Automatically collected access data includes device information, browser type, website browsing track, access time, page stay duration, and interactive behavior data. This information does not involve user real-name sensitive privacy content. It is mainly used to analyze website operation status, optimize product display logic, improve user browsing experience, and maintain the normal and safe operation of the website.

2. Use of Collected Information

All user information we collect will only be used for the declared service purposes and will never be used for unauthorized commercial promotion or illegal purposes. Firstly, we use your order and delivery information to complete order verification, product packaging, logistics delivery, order tracking, and after-sales return and refund processing, ensuring that every transaction can be completed efficiently and accurately.
Secondly, user browsing data and interactive information will be used for website optimization and product iteration. We will analyze user preference trends to optimize the display of sunglasses, AI smart glasses, myopia optical glasses, professional protective goggles, and eyewear accessories, improving the matching degree between products and user needs. In addition, we may use your contact information to send official order updates, logistics notifications, after-sales progress reminders, and service policy updates, ensuring that you can keep abreast of your order status and platform service rules in a timely manner.

3. Information Storage and Security Protection

We adopt industry-standard data encryption technology and secure server storage systems to protect your personal information and transaction data. All user data is stored in encrypted form, and we have established complete data access permission management mechanisms to strictly restrict the access, viewing, and operation of user information. Only authorized professional operation and customer service personnel can access relevant user data within the scope of service needs.
We will retain your personal information only during the valid service period and necessary legal retention period. When the data no longer needs to be retained for transaction processing, service maintenance, and legal compliance, we will take standardized and secure ways to delete or anonymize the data permanently to avoid privacy leakage risks.
We strictly prevent unauthorized access, disclosure, tampering, loss, and abuse of user data, and regularly update technical protection measures and security management systems to resist network security risks and fully protect user privacy and data security.

4. Information Sharing and Disclosure

We promise not to sell, rent, or transfer your personal private information to any third-party commercial institutions without your explicit consent. Your personal data will only be shared with third-party service providers necessary for transaction completion, including logistics and distribution service providers, payment settlement institutions, and website operation and maintenance service providers. All cooperative third parties have signed strict privacy confidentiality agreements with us, and they can only use user information to complete designated service work and are not allowed to use it for other purposes.
We may disclose user information in accordance with mandatory legal requirements or official legal procedures. If it is necessary to cooperate with judicial investigation, administrative law enforcement, and other official work, we will disclose relevant user information in strict accordance with legal provisions, which is not within the scope of unauthorized privacy disclosure.

5. User Rights

All users have the right to inquire, view, correct, and delete their personal information stored on our website. You can check your personal account information, order data, and saved preference information independently on the website. If you find that your personal information is incorrect or needs to be updated, you can modify it through the account background or contact our official customer service for assistance.
If you need to apply for data deletion or withdraw your information authorization, you can contact us through the channels displayed on the Contact Us page. We will verify your identity and complete the relevant processing within a reasonable time. You have the right to refuse non-essential information authorization, and refusing to provide non-essential information will not affect your normal browsing and order placement services on the website.

6. Cookie Policy

Our website uses standard Cookie technology to optimize user browsing experience. Cookies are small text files stored on your device when you visit our website, which can record your browsing habits, page access records, and preference settings. This technology helps the website remember your identity information, optimize page loading speed, and push more in line with your preferred eyewear products and services.
You can adjust the Cookie acceptance settings through your browser settings according to your personal preferences. You can choose to accept, reject, or clear Cookie files. Disabling Cookies may affect part of the personalized browsing experience of the website, but it will not hinder your basic product browsing and order placement functions.

7. Policy Updates and Notification

We reserve the right to update and optimize this Privacy Policy irregularly according to business development and global privacy policy adjustment requirements. When the policy content is updated, we will publish the latest version on this page of the official website, and the updated policy will take effect immediately after publication. It is recommended that users regularly check this page to keep abreast of the latest privacy protection rules.

8. Contact Information

If you have any questions, doubts, or suggestions about this Privacy Policy, or need to consult, apply for, or dispute your personal information rights, please contact us through the official channels on our Contact Us page. Our professional team will respond to your inquiries and solve your privacy-related problems in a timely and professional manner.