REFUND POLICY

This Refund Policy clearly defines the standardized rules, processing procedures, and timeframes for refund applications on our official website. It applies to all product orders placed by global customers, covering sunglasses, AI smart glasses, myopia optical glasses, professional protective goggles, and all eyewear accessories. Combined with our unified global service standards, this policy aims to ensure transparent, fair, and efficient refund services for every user. All order transactions on our platform are settled in USD, and all refund procedures are implemented in accordance with the unified regulations stipulated herein.

1. Basic Refund Eligibility

We support legitimate refund applications for orders within the valid after-sales period. Customers who are dissatisfied with product quality, product style, wearing experience, or other legitimate reasons can apply for returns and refunds in compliance with our rules. All refund applications must be initiated within our official 60-day return and after-sales cycle, counted from the date customers receive the ordered products.
To ensure the validity of refund applications, the returned products must be kept in unused, undamaged, and original condition, with complete original packaging, matching accessories, and product labels. Products with man-made damage, excessive wear and tear, or missing accessories and packaging that affect secondary sales will not be eligible for refund approval.

2. Order & Shipping Related Refund Rules

Our website implements a full free shipping policy for all commodities, with no shipping fees charged for any valid order. Therefore, no shipping cost deduction will be involved in the refund process. Customers do not need to bear any additional shipping-related expenses for eligible refund applications.
All orders are processed with shipment within 1–3 working days after confirmation, and the unified global delivery time for both domestic and international orders is 6–12 working days with optional expedited delivery services. For orders that have not been shipped, customers can apply for full refunds directly. For orders that have been shipped or delivered, refunds will be processed only after the products are successfully returned, received, and verified by our team.

3. Standard Refund Processing Timeframe

After we receive and inspect the returned products and confirm that they fully comply with the refund conditions specified in this policy, we will immediately initiate the official refund procedure. The standard refund processing cycle is 5 to 10 working days.
All refunds are settled in unified USD currency. The actual arrival time of the refund may have a slight delay due to the processing rules and system cycles of the customer’s payment platform, bank institution, or third-party payment channel. The time beyond our 5–10 working days official processing cycle is subject to the rules of the relevant financial institution.

4. Partial & Full Refund Regulations

For eligible returned products in intact condition, we will provide a full refund of the product payment amount. For orders with multiple items, customers can apply for a partial refund for individual eligible products or a full refund for the entire order according to actual needs.
We only process refunds for the product principal amount. No additional compensation, including but not limited to subjective travel costs, time costs, and indirect losses, will be provided unless otherwise stipulated by mandatory official regulations.

5. Ineligible Refund Situations

Applications beyond the 60-day valid after-sales return period, applications for products damaged by improper use, storage, or human factors, and applications for products with lost original packaging and supporting accessories that fail our verification will not be approved for refunds. In addition, malicious refund applications, repeated invalid applications, and other abnormal order behaviors that violate platform rules will be rejected, and we reserve the right to restrict subsequent service qualifications for such behaviors.

6. Refund Application Process

Customers who need to apply for a refund shall initiate the application through the official order channel of the website and complete the relevant submission work in accordance with the process prompts. After submitting the application, please wait for our official review and return guidance. Once the returned goods are received and verified, the refund will be arranged in strict accordance with the 5–10 working days processing cycle.

7. Consultation & Support

If you have any questions about refund eligibility, processing progress, cycle rules, and order refund disputes, please contact our professional customer service team through the official channels displayed on our Contact Us page. Our team will provide one-to-one professional guidance and problem-solving services to ensure your legitimate rights and interests are fully protected.