SHIPPING POLICY

This Shipping Policy outlines the official shipping, processing, and delivery terms for all orders placed on our official eyewear website, applicable to all global customers without domestic or international distinction. This policy covers all product categories available in our store, including sunglasses, AI smart glasses, myopia optical glasses, professional protective goggles, and a full range of eyewear accessories. We strive to provide standardized, fast, and transparent global shipping services with consistent service standards worldwide. All transactions are settled in USD, and all orders enjoy our official free shipping benefits as specified below.

1. Order Processing Time

All confirmed and verified orders will be processed and shipped within 1 to 3 working days. Our professional warehouse team conducts strict product inspection, quality checking, standardized packaging, and logistics arrangement for every order before dispatch. Orders placed on weekends or official holidays will be processed sequentially on the next working day to ensure every product is delivered in qualified and intact condition.

2. Global Shipping Coverage & Delivery Time

We provide unified global shipping services covering most regions around the world. To maintain consistent service experience for all users, we implement a uniform delivery timeframe for both domestic and international orders. The standard delivery period is 6 to 12 working days after order shipment.
To accommodate customers with urgent demands, optional expedited delivery services are available during checkout. Customers can select the expedited shipping option according to personal needs to shorten the delivery cycle. All shipping arrangements follow unified platform rules with no regional service differences.

3. Free Shipping Policy

We offer 100% free shipping for all products displayed on our website. There are no hidden shipping fees, handling fees, or additional surcharges for any valid order, regardless of order amount, product type, or delivery destination. All customers can enjoy zero-cost shipping services for all eyewear products and accessories, bringing cost-effective and transparent shopping experiences.

4. Shipping Tracking & Order Updates

Once your order is dispatched, we will update the corresponding shipping and tracking information in your order details in a timely manner. Customers can monitor the real-time delivery status and logistics progress through the official tracking channel. We provide continuous logistics follow-up services during the entire delivery period to ensure customers can keep abreast of order transportation progress at any time.

5. Delivery Conditions & Potential Delays

The standard 6–12 working days delivery time is an estimated delivery window under normal logistics conditions. Individual orders may encounter slight delivery delays due to uncontrollable factors including regional logistics updates, customs clearance procedures, extreme weather conditions, or local transportation adjustments. Any minor delay caused by objective factors does not affect the validity of order after-sales services.
We strictly follow standard logistics processes and cooperate with reliable global logistics providers to ensure the stability and safety of product transportation, minimizing abnormal delivery risks for all orders.

6. Shipping Related After-Sales Rules

In combination with our official after-sales system, all shipped orders enjoy our 60-day return policy and standardized refund services. For unshipped orders, customers can apply for cancellation and refund directly. For shipped or delivered orders, return and refund applications can be processed in accordance with our Refund Policy and Customer Service Policy after product receipt and verification.

7. Inquiry & Customer Support

If you have any questions regarding shipping time, logistics tracking, expedited delivery arrangements, or other shipping-related issues, please contact our professional customer service team via the official channels listed on our Contact Us page. Our customer support team will respond to your inquiries promptly and provide professional solutions to guarantee your smooth shopping experience.